Privacy Policy
Last updated: May 15, 2025
This Privacy Policy describes how Watson & Jones™ (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from watsonandjones.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. When we do, we will post the revised Privacy Policy on the Site, update the "Last updated" date above, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect — and have collected over the past 12 months — personal information about you from a variety of sources, as set out below. The information we collect and use depends on how you interact with us.
In addition to the specific uses below, we may use your information to communicate with you, provide or improve our Services, comply with applicable legal obligations, enforce our terms of service, and protect our rights and those of others.
What Personal Information We Collect
The types of personal information we collect depend on how you interact with our Site and Services. “Personal information” refers to information that identifies, relates to, or can be associated with you. The following sections describe the categories and types of information we collect.
Information We Collect Directly from You
- Contact details: name, address, phone number, and email address.
- Order information: billing/shipping address, payment confirmation, email, and phone number.
- Account information: username, password, and any security details for account access.
- Customer support information: details you choose to share when contacting us.
Some features of our Services may require you to provide certain details. You may choose not to provide them, but that may limit your use of some features.
Information We Collect About Your Usage
We may automatically collect certain information about your interaction with our Site and Services (“Usage Data”) using cookies, pixels, and similar technologies (“Cookies”). This may include device information, browser details, network information, IP address, and your interactions with the Site.
Information We Obtain from Third Parties
- From service providers such as Shopify, payment processors, and shipping partners.
- From analytics and marketing partners that help us understand and improve the Site.
- When you interact with our emails, ads, or content, third parties may collect data on our behalf.
Any data obtained from third parties is treated in accordance with this Privacy Policy. Also see Third Party Websites and Links below.
How We Use Your Personal Information
- Providing Products and Services: To process payments, fulfill orders, send notifications, manage accounts, arrange shipping, handle returns/exchanges, and enhance your experience. Shopify may process your information as described in its own policies.
- Marketing and Advertising: To send you offers, updates, and promotional content via email, SMS, or mail, and to tailor our ads. (For EEA residents: our legal basis is legitimate interest under Art. 6(1)(f) GDPR.)
- Security and Fraud Prevention: To detect, investigate, or prevent fraudulent or harmful activity and maintain a secure site. (EEA: legitimate interest under Art. 6(1)(f) GDPR.)
- Communication and Service Improvement: To respond to your inquiries, improve our offerings, and maintain our business relationship. (EEA: legitimate interest under Art. 6(1)(f) GDPR.)
Cookies
Like many sites, we use Cookies. For details on Shopify-related cookies, see Shopify’s Cookie Policy. We use Cookies to improve our Services, run analytics, and tailor advertising. Most browsers allow you to manage or block Cookies, but doing so may affect your experience. We recognize Global Privacy Control (GPC) signals; see globalprivacycontrol.org for details.
How We Disclose Personal Information
We may disclose your personal information in the following situations:
- With vendors and third-party providers (e.g., IT, payment processing, shipping, analytics).
- With business and marketing partners who use it in accordance with their own privacy notices.
- When you direct or consent to disclosure, such as through social media integrations.
- With our affiliates within the Watson & Jones group for business purposes.
- In connection with legal obligations, mergers, acquisitions, or to protect our rights and users.
Categories of Personal Information Disclosed
Over the past 12 months we have disclosed, for the purposes above:
| Category | Recipients |
|---|---|
|
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We do not use or disclose sensitive personal information without consent or for inferring characteristics.
Third Party Websites and Links
Our Site may link to third-party websites. We are not responsible for the privacy practices, security, or content of those websites. Review their privacy policies before sharing information. Sharing on public platforms or third-party networks may also make your data visible to others.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect data from them. If you believe a child has shared data with us, please contact us to request its deletion. We do not knowingly “sell” or “share” personal information of individuals under 16.
Security and Retention of Your Information
We use reasonable measures to protect your information, but no method is completely secure. Avoid sending sensitive information through insecure channels. We retain data as needed to provide Services, meet legal obligations, and resolve disputes.
Your Rights
Depending on where you live, you may have rights including:
- Access / Know
- Delete
- Correct
- Portability
- Opt‑Out of Sale/Sharing/Targeted Advertising
- Restrict Processing
- Withdraw Consent
- Appeal
- Manage Communication Preferences
You can exercise these rights via our Site or by contacting us. We may verify your identity before processing your request. You can also appoint an authorized agent to act on your behalf, subject to verification.
Complaints
If you have concerns about how we process your data, please contact us. If unresolved, you may appeal or lodge a complaint with your local data protection authority. For EEA residents, see this list of supervisory authorities.
International Users
Your data may be transferred, stored, and processed outside your country. For transfers from Europe, we rely on recognized mechanisms such as Standard Contractual Clauses or equivalent safeguards, unless the destination country is deemed adequate by the relevant authority.
Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
support@watsonandjones.com