Shipping Policy

Average Delivery Times

- After you place your order, we require 1–3 business days to process it. Most orders are processed within one business day, but orders placed on Fridays or weekends may take a little longer to process.

- Once your order has been processed, it will be dispatched and should arrive within 8–15 business days. While we work hard to ensure timely delivery, please note that delivery times may vary depending on your location and external factors beyond our control.

Ship Your Order

Have you found the perfect look or accessory on our website? We want you to enjoy it as soon as possible! That’s why we make sure your order is processed and shipped as quickly as we can.

To offer fair prices on our products, we sometimes consolidate packages and ship them together once we reach our minimum shipping quantity. We appreciate your understanding and support in helping us operate sustainably and responsibly.

If you’d like to ensure your order is shipped the same day, please contact us by email. Our service team will be happy to assist you with the best available option.

Out-of-Stock Items

If an item is out of stock, we will contact you promptly with alternative options — for example, a substitute item or a later shipment. It is the customer’s responsibility to reply promptly to these communications. Failure to respond may lead to delays for which Watson & Jones™ cannot be held responsible. We will proceed with shipping the available items once we have informed you of the situation.

Order Cancellation

Once your order is placed, it is automatically processed and prepared for dispatch. Because of this, it is not possible to cancel an order after processing has begun. If you have concerns after receiving your order, we offer a hassle‑free returns process. You may return your item within 14 days of receipt for a full refund in line with our Return & Refund Policy.

Shipping Costs

Shipping is free on all orders, with no minimum purchase required. However, any additional costs incurred due to incorrect shipping addresses or uncollected parcels will be the customer’s responsibility.

Origin of Products

Watson & Jones works with a trusted network of global suppliers, including partners in China, to bring you quality products at competitive prices. Every product is carefully inspected and tested before shipping, and we only work with manufacturers who meet strict international standards. Our goal is to offer you unique, hard‑to‑find products at the best price. Your satisfaction and peace of mind are our top priorities.

Do you have questions about your order?

Please check our FAQ page first — most questions are answered there. If you still need help, feel free to reach out through our contact page. Our customer service team is available 7 days a week and responds within 24 hours.

Responsibility for Collection of Undelivered Parcels

If a delivery attempt is made and no one is available to receive it, the parcel will be held at your local post office or delivery depot for collection. It is the customer’s responsibility to collect the parcel within the timeframe specified by the carrier. If the parcel is returned to us due to failure to collect, we cannot refund the original shipping costs. Upon request, the parcel can be re‑shipped at the customer’s expense.

If a delivery is disputed, the customer must provide evidence showing that we did not fulfill our duty to attempt delivery.